FSS has licensed clinicians at each service location and accepts most insurances.
FAMILY SERVICE SPOKANE
Consumer Rights
As a Consumer enrolled in services with Family Service Spokane, you have the right:
To be treated with respect and dignity
To have your privacy protected
To help develop a plan of care with services to meet your needs
To participate in decisions regarding your mental health care
To receive services in a barrier-free location (accessible)
To request information about names, locations, phones, and languages for local agencies
To receive the amount and duration of services you need
To request information about the structure and operation of the RSN *
To services within 2 hours for emergent care and 24 hours for urgent care *
To be free from use of seclusion or restraints
To receive age and culturally appropriate services
To be provided a certified interpreter and translated material at no cost to you
To understand available treatment options and alternatives
To refuse any proposed treatment
To receive care that does not discriminate against you (e.g. age, race, type of illness)
To be free of any sexual exploitation or harassment
To receive an explanation of all medications prescribed and possible side effects
To make an advance directive, which states your choices and preferences for mental health care
To receive quality services that are medically necessary
To have a second opinion from a mental health professional
To file a grievance with your agency or RSN *
To file a RSN appeal based on a RSN written Notice of Action *
To choose a mental health care provider or choose one for your child who is under thirteen years of age
To change mental health care providers during the first 30 days, and sometimes more often *
To file a request for an administrative (fair) hearing
To request and receive a copy of your medical records and ask for changes
To be free from retaliation
* Rights that are unique to individuals receiving services under public mental health funding. A more detailed description of rights is outlined in the DSHS Mediciad Booklet, which is available upon request.
